Returns & Refunds policy

Cancellations:

You are entitled to cancel your order within 1 day without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail hello@ninelivesstudio.net

Conditions for returns:

In order for products to be eligible for a return, please make sure that:

• They were purchased in the last 30 days

• They are in the original packaging and have not been used

The following goods cannot be returned:

• Products made to your specifications or clearly personalized.

• Products unsealed and used after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning goods to us. Send returns to the following address:

138 Depot Road, Hollis NH 03049

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail hello@ninelivesstudio.net